Support

FAQ

  • Technical support hours : Monday to Friday from 9 : 00 am to 5 : 00 pm (Atlantic Time)

  • Emergency technical support outside office hours.

You can also send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Support

Our qualified team is at your disposition to assist you with problems you might face use the GEM software only. We priorize calls from our clients with a technical support contract.

Don’t be in trouble; buy an annual technical support contract. Contact our sales team for more information at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  • The technical support must be perceived as insurance; it’s coverage for when you will need it. We will always be there to help you quickly.

  • If you don’t have a plan, you will be redirected to the finances from whom you can buy one.

     

Updates

Updates keep you in the loop of developments in the market enable you to better serve your customers. You also get access to more tools to improve the profitability of your business.

If you choose not to take the annual update, the software will quickly become obsolete and your initial investment will be lost.

Training

Altough complementary, training and support are two different things:

The training is given by appointment only and will be specific to your needs. That differs from technical support that is done in emergency situations.